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Privacy Policy for your easy13 account

Our Privacy Policy explains how easy13 handles account data, wallet records, cookie settings and privacy requests when you use easy13.co in Malaysia.

Malaysia privacy scopeAccount data handlingCookie choicesTouch 'n Go contextPrivacy request routes

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How this policy applies in Malaysia

easy13 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you browse easy13.co, create an account, contact our team, use the wallet, or send documents for account checks. We collect only the data needed to run your account, protect access, process requests, meet record duties, and respond to privacy enquiries. Payment

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references from Touch 'n Go, GrabPay, Boost dan FPX may be kept with wallet activity so we can trace a transaction if you ask us to check it. Access or eligibility depends on local law and is available where local law permits. If a rule requires
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us to keep certain records, we follow that rule before deleting or changing stored data. When a request involves identity checks, we ask for enough detail to confirm the account before we act.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three contact routes for privacy

Privacy questions should reach the team that can check account records without exposing extra data.

Privacy email Send privacy requests through the email address shown on easy13.co, especially if you need to attach proof or explain a data correction. We read these requests with account privacy in mind and reply with the next step.

Live chat Use chat when you need to know where a privacy setting, cookie choice or account detail sits. Our chat team can point you to the right route without asking you to share payment screenshots in the chat window.

Account team For changes to name, mobile number, payment references or verification records, the account team checks the request against your stored profile. We only change records when the request matches the account and local rules allow it.

DATA PRACTICE

Six ways we protect privacy

We handle privacy as part of account operations, not as a separate formality. Each record has a purpose, from sign-in protection to wallet reconciliation and service messages.

Data we collect

We may collect your name, contact details, sign-in data, device signals, wallet activity and messages you send to us. These records help us run your account, protect access and answer privacy requests accurately.

Why we use it

Your data is used to create the account, keep the wallet traceable, respond to support questions, manage security alerts and meet record duties. We do not ask for extra data when a smaller check will do.

Cookie controls

Cookies help remember your session, language choice and basic site settings. You can manage browser cookie settings, though some account functions may need session cookies to keep sign-in and wallet pages working correctly.

Payment records

Payment records from Touch 'n Go, GrabPay, Boost dan FPX can include reference numbers, time stamps and transaction status. We keep them so wallet questions can be traced without asking you to repeat the same details.

Account security

Access to personal data is limited by role, and sensitive account actions may trigger extra checks. If we detect unusual sign-in activity, we may use stored contact details to confirm that the request came from you.

Retention and deletion

We keep data only for account operation, security, dispute handling and record duties. When a deletion request is allowed, we remove or de-identify records that are no longer needed for those purposes.

Privacy questions we answer clearly

This FAQ explains the parts of the Privacy Policy you are most likely to use before and after opening an account. It covers data collection, payment records, cookies, correction requests, deletion requests, sharing and Malaysia access. If your situation is not covered here, contact us with your account email and a short description of the privacy request.

We collect details needed to create and protect your account, such as contact data, sign-in records, device signals and messages you send. If wallet activity is involved, we also keep payment references linked to that activity.

Payment records help us trace deposits and withdrawals made through Touch 'n Go, GrabPay, Boost dan FPX. We use reference numbers and time stamps to match wallet activity, answer your request and reduce repeated questions.

Cookies store session and preference data so account pages work correctly. You can adjust browser settings, but blocking some cookies may affect sign-in, wallet pages or the way your choices are remembered on the site.

Yes. Send the correction request through the contact route shown on easy13.co and include the account detail that needs changing. We may verify your identity before making changes to protect the account.

You can ask us to delete personal data linked to your account. Some records may need to be kept for security, dispute handling or legal duties, and we will explain what can be removed.

Only staff or service providers who need the data for account operation, payment tracing, security checks or support can access it. We limit access by role and do not share personal data without a clear purpose.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy requests are also handled with Malaysian requirements and any record duties that apply to the account.

Privacy Policy for your easy13 account

Three contact routes for privacy

Six ways we protect privacy

Data we collect

Why we use it

Cookie controls

Payment records

Account security

Retention and deletion

Privacy questions we answer clearly

01 What data do you collect when I open an account?

02 Why do you ask for payment records?

03 How do cookies affect my privacy?

04 Can I ask to correct my account data?

05 Can I ask you to delete my data?

06 Who can see my account data?

07 Does access depend on local law?

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